Bob Jette
Partner
As Partner in J&H Fulfillment, Bob oversees all aspects of our business. His primary responsibilities are sales and business development. He has been in fulfillment services industry since the early 90’s. Prior to starting J&H Fulfillment, he was the former President of the Fulfillment Division of Diamond Marketing Solutions, a full-service critical Communications, direct mail, and fulfillment services company. In 2005 Mr. Jette had sold his predecessor firm, Jett Services, to Diamond Marking Solutions after a six-year growth phase sparked by introducing advanced technology based solutions for the company and their clients. In 1994, he had formed his own company, Compu-Jett, which concentrated on software design and computer integration applications.
Early in his career, he worked for Baxter Healthcare in their Information Technology group where he helped design, program and implement their management software applications.
Bob completed his undergraduate studies at the University of Wisconsin, earning a Bachelor of Science in Computer Science and Mathematics. He continued his education at Chicago Booth School of Business where he earned his Master of Business Administration in 1998.
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Chris Hyde
Partner
As Partner in J&H Fulfillment, Chris’ primary responsibilities are operations, procedures and client support. He has been in fulfillment services industry since the early 2000’s. Prior to founding J&H Fulfillment, he was the Customer Support Manager for Jett Services before becoming the Operations Manager of the Fulfillment Division of Diamond Marketing Solutions, a full-service critical Communications, direct mail, and fulfillment services company. In this role Chris was charged with creating, fostering and supervising all customer relations, implementation of new clients, as well as managing client projects.
Chris completed his undergraduate studies at Vanderbilt University, earning a Bachelor of Science in Archaeology. After graduating he was the assistant controller for Archaeological projects in Central America.
Denys Petrenko
Partner
As a Partner at J&H, Denys holds the role of an end-to-end solution architect with more than fifteen years in systems design, software engineering, and integrations. His expertise lies in crafting integrated, user-centered applications that prioritize automation and self-service functionalities. Denys consistently delivers high-quality outcomes that align with clients' needs and goals.
Denys takes a holistic approach to solution design, viewing it as a unified whole rather than individual components. He effectively communicates constraints, goals, and technical details, enabling the team to make well-informed decisions more efficiently. From the overarching design vision to the tiniest details, Denys ensures a seamless and agile delivery process, resulting in accurate and timely outcomes. His dedication to clarity and adaptability drives the team towards achieving superior results.
Working with these principles allows our team to deliver high quality solutions without compromising scope.
Denys completed his undergraduate studies at the Illinois Institue of Technology, earning a Bachelor of Architecture.
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George Michel
Director of Sales and Marketing
George is a fervent advocate of e-commerce fulfillment, dedicated to supporting brands in their online growth endeavors. As a dynamic and results-driven sales strategist, he boasts a track record of accomplishments and a demonstrated ability to secure client relationships. George excels in providing visionary sales leadership in highly competitive markets, and his tenacity shines through in building new business and fostering client loyalty.
George places great emphasis on forging strong relationships with external business partners, recognizing the value of collaboration for success. He understands that in today's business landscape, companies seek a trusted partner to manage their global e-commerce operations seamlessly. George's focus on quality, usability, time-to-market, and cost reduction ensures that he delivers reliable solutions to meet these essential needs. His expertise makes him an invaluable asset for brands seeking to thrive in the ever-evolving world of e-commerce.
Melody Roberts
Senior Account Manager
As Senior Account Manager, Melody is dedicated to meeting clients' diverse needs and ensuring their satisfaction. With over 16 years of experience in fulfillment, including prior work at Jett Services, Melody brings a wealth of expertise to her role. Leading hundreds of successful projects from inception to triumph, she consistently delivers exceptional results. Melody's tenure of 9 years at J&H showcases her commitment and dedication to our organization and our valued clients. Her exceptional leadership and project management skills are instrumental in driving success and forging lasting partnerships with our customers.
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Lissette Bravo
Fulfillment Manager
As the head of our fulfillment team, Lisette plays a crucial role in ensuring our clients' daily fulfillment needs are met with utmost efficiency and precision. She personally engages with clients, addressing all shipping inquiries, backorders, and returns, facilitating seamless and prompt shipment of orders. Lisette's dedication to excellent customer service and meticulous attention to detail guarantees that our clients' expectations are not only met but consistently exceeded. With her leadership, the fulfillment team delivers exceptional results, reinforcing our commitment to providing top-tier service and support for our valued clients.
Neftali Solis
Operations Manager
Neftali is a dynamic and hands-on leader who possesses a deep understanding of discipline, determination, and effective leadership. With an impressive track record of over 10 years in operations, team building, manufacturing, and material flow, Neftali brings invaluable expertise to our organization. Serving as a coach and mentor to numerous team members, he has adeptly guided staff through organizational changes, fostering the highest levels of employee motivation.
Neftali's unwavering commitment to delivering timely and quality service to our customers is evident in the seamless operations he oversees. Under his leadership, his team consistently adheres to the highest standards, ensuring that every aspect of our services is executed with excellence and precision. His dedication to maintaining a culture of continuous improvement and customer-centric focus is pivotal in upholding our reputation as a reliable and trusted partner to our valued clients.
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Josue Garcia
Receiving Manager
Josue serves as the leader of our proficient receiving team, responsible for meticulously inventorying all client materials. With a keen focus on meeting each client's unique requirements, Josue ensures a seamless and efficient receiving process. Handling an impressive volume of over 500 pallets and packages per day, Josue and his team expertly manage every detail to guarantee smooth and timely transactions for our valued clients. Their dedication and expertise contribute to the reliable and trustworthy services provided by our organization.